What does support include?

Support & Renewal Policy

At ACBIZ GLOBAL Codemarket, all products come with dedicated support to ensure you can use your scripts, software, or digital tools smoothly, securely, and efficiently.

What Does Support Include?

When you purchase a product, support covers:

Installation Guidance: Step-by-step help to install and configure the product on your server, hosting, or local environment.

Technical Troubleshooting: Assistance with errors, bugs, or product issues.

Usage Instructions: Guidance on using all product features, including dashboards, APIs, and integrations.

Updates & Patches: Access to product updates released during the support period.

Integration Help: Advice for integrating the product with your existing systems or websites.

Sourced Product Assistance: Even if a product is sourced from a trusted platforms we provide support to ensure proper functionality.

What Support Does NOT Include:

Custom development beyond the product scope

Major feature additions or redesigns

Installation on unsupported platforms or environments

Optional extended services like customization or advanced integration can be requested separately and may incur additional fees.

Support Periods & Renewal Policy

We align support periods with standard licensing models to provide clarity and reliability:

License Type

Included Support

Renewal Option

Regular License

6 months

Support can be renewed every 6 months after the initial period

Extended License

12 months

Support can be renewed every 12 months after the initial period

Renewal Benefits:

Continued technical guidance and troubleshooting

Access to latest product updates and patches

Ensures compatibility with new platforms, technologies, or integrations

Priority assistance from the ACBIZ GLOBAL support team

Renewal Process:

Renewals can be purchased directly through your account dashboard or by submitting a support ticket.

Renewal fees are calculated as a percentage of the original product price.

Support renewals do not extend your product license, only the assistance period.

✅ Summary for Customers

All products on ACBIZ GLOBAL Codemarket come with support included for the duration of the license: 6 months for Regular Licenses and 12 months for Extended Licenses. Support can be renewed to ensure ongoing assistance, updates, and priority guidance for your purchased products.