Refund Policy

ACBIZ GLOBAL Codemarket – Refund Policy

Effective Date: 01/01/2026

At ACBIZ GLOBAL Codemarket, we strive to ensure your satisfaction with every purchase. Due to the digital nature of our products, refunds are limited and provided under specific conditions. Please read this Refund Policy carefully before purchasing.

1. Digital Products Are Non-Refundable by Default

All products sold on ACBIZ Codemarket are digital downloads (scripts, software, APIs, or tools).

Once a product has been delivered, we generally do not offer refunds for change of mind, incorrect purchase, or failure to meet expectations.

2. Eligible Refunds

Refunds may be granted in the following cases:

Non-Delivery of Product:

You paid for a product but did not receive it due to technical or platform issues.

Technical Defects or Non-Functionality:

The product does not work as described on the product page.

You must provide detailed evidence of the issue for our support team to review.

License or Download Errors:

Issues caused by incorrect or missing product files, invalid licenses, or failed downloads.

Refunds for these cases are reviewed on a case-by-case basis.

3. How to Request a Refund

Submit a support ticket via your account dashboard.

Include the following information:

Order ID or Transaction Number

Product name

Detailed explanation of the issue

Screenshots or error messages, if applicable

Refund requests must be submitted within 7 days of purchase unless the issue persists longer due to technical troubleshooting.

4. Refund Process

Once your request is submitted, our support team will review it and respond within 48–72 hours.

Approved refunds will be processed using the original payment method.

Refunds may take 5–10 business days to reflect depending on your bank or payment processor.

5. What Refunds Do NOT Cover

Change of mind or preference

Lack of technical knowledge to use the product

Compatibility issues caused by unsupported platforms or environments

Partial satisfaction with features that work as described

6. Support Instead of Refund

In many cases, we can resolve issues through support rather than issuing a refund.

We provide installation help, troubleshooting, and guidance to ensure your product works correctly.

7. Important Notes

Products sourced from third-party platforms (e.g., CodeCanyon) may have their own refund policies; our policy aligns with their licensing terms.

All refund decisions are at the discretion of ACBIZ GLOBAL, based on evidence and license compliance.

✅ Summary Statement for Customers 

ACBIZ Codemarket provides refunds only for non-delivery, technical defects, or licensing issues. Most purchases are final, but our support team will assist to ensure your product works correctly.