Support & Renewal Policy

ACBIZ GLOBAL Codemarket – Support & Renewal Policy

1. Overview

At ACBIZ GLOBAL Codemarket, we provide dedicated support for all purchased products. Whether a product is developed in-house or sourced from trusted platforms like CodeCanyon, our goal is to ensure you can use your digital tools effectively, securely, and reliably.

2. Support Periods

We align our support periods with standard licensing models:

License Type

Included Support

Renewal Option

Regular License

6 months

Support can be renewed every 6 months after the initial period

Extended License

12 months

Support can be renewed every 12 months after the initial period

Support covers installation guidance, troubleshooting, usage instructions, and product updates during the included support period.

3. What Support Includes

Installation Guidance: Step-by-step help to install and configure the product.

Technical Troubleshooting: Assistance with errors, bugs, or product issues.

Usage Instructions: Guidance on using all features, including dashboards, APIs, and integrations.

Updates & Patches: Access to all product updates released during the support period.

Integration Help: Advice for integrating the product with existing systems.

Sourced Product Assistance: Even for products purchased from third-party platforms, we provide support to ensure proper functionality.

Support Does NOT Include:

Custom development beyond the product scope

Major feature additions or redesigns

Installation on unsupported platforms or environments

Optional extended services may be requested separately and may incur additional fees.

4. Support Renewal Policy

Renewal Timing: You can renew support before or after the included support period ends.

Renewal Cost: Typically calculated as a percentage of the original product price (e.g., 25–30%).

Renewal Benefits: Extended support ensures continued updates, troubleshooting assistance, and guidance for any product issues.

Renewal Process: Renewals can be purchased directly through your account dashboard or via a support ticket.

5. Benefits of Support Renewal

Continued technical guidance and troubleshooting

Access to latest product updates and patches

Ensures compatibility with new platforms, technologies, or integrations

Peace of mind when using sourced products

Priority assistance from ACBIZ GLOBAL support team

6. Important Notes

Support is tied to your license type. Renewing support does not extend your product license.

Renewal fees are non-refundable.

Support requests outside the covered period without renewal may be subject to additional charges.

✅ Summary Statement

All products on ACBIZ GLOBAL Codemarket come with support aligned to their license type: 6 months for Regular Licenses and 12 months for Extended Licenses. Support can be renewed after the initial period to ensure ongoing assistance, updates, and technical guidance for your purchased products.